Come rain, snow, flood or fire, We’ve got you covered. Protect your home, belongings, valuables and family.
Your home is bigger than most and holds some of your favourite and most valuable things.
Our standard home insurance policy covers most needs with contents cover, Offering great value for money for valuables and households.
Home Owner's cover
Loss and damage to insured home
Accidental damage for contents & building
Protection against Fire
Protection against theft
Protection against earthquake
Protection against water damage
Visitors personal effect
Unexpected events & natural calamities
Alternative accommodation
Tenant’s liability
Legal liability
Stolen key
Household removal
Personal belongings
Domestic helpers
Buildings are covered, including apartments, as well as contents and personal belongings.
If you rent, you’ll be covered for accidental damage to the property to protect your deposit.
Our quick and easy claim process saves you time and lets you get back to normal sooner.
Got a question? From finding the right policy to making a claim, our friendly team is here to help
No need to visit a Claims Office to file your claims! Our Online system is ready to help round the clock, call 44658888 or WhatsApp 44658899 for all inquiries related to your claims.
Step 1: Report incident
You report the damage to your home or its contents, with the required documents.
Step 2: Claim assessment
Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Based on the nature of loss, we may appoint a Loss Adjuster to investigate the loss or arrange a survey by Claims Services Dept.
Step 3: Receive claim reference number
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number. Use this claim reference number to track the status of your claim throughout the process.
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit a notification of your home insurance claim, you will need:
•Policy number
•Police report, if applicable
•Time, date and location of incident
•Description of what happened
•Estimated value of loss
•Claim form
•Depending on the loss, we might ask you to send further documentation
•Contact details of who to reach for inspection
Not sure? Contact us and we will be happy to help you.
You can report the incident to us by phone, whatsapp or online. If you choose to submit by phone or Whatsapp, we will get back to you with the exact information you will need to share with us. If you submit online, instructions on what information we need from you will be provided as you go, at the time of reporting.
Phone:
44658888
Whatsapp:
4465 8899
Online:
Submit your Home claim online.
